TERMS & CONDITIONS

Shantell’s Natural Hair

Effective Date: January 1, 2026

Websites Covered:

www.ShantellsNaturalHair.com

www.ShantellsNaturalHair.net

1. THE AGREEMENT

These Terms & Conditions (“Agreement”) govern your access to and use of this Website, as well as all products and services provided by Shantell’s Natural Hair LLC (“Company,” “we,” “us,” or “our”).

By accessing or using the Website, purchasing products, or engaging with our services, you agree to be bound by this Agreement. If you do not agree, you must discontinue use immediately.

2. DEFINITIONS

• Company: Shantell’s Natural Hair LLC
• Website: The websites listed above
• Products: All cosmetic products, kits, supplies, and digital items sold
• Services: Any services offered through the Website
• User / You: Any visitor, customer, or purchaser

3. LICENSE TO USE WEBSITE

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, lawful purposes only.

All content, materials, images, formulations, branding, and text (“Company Materials”) remain the exclusive property of the Company.

4. INTELLECTUAL PROPERTY

All Website content and products are protected by copyright, trademark, and intellectual property laws.

You may not:

• Copy, reproduce, distribute, resell, or exploit Company materials
• Register trademarks, URLs, or branding confusingly similar
• Share digital or educational content

Unauthorized use is strictly prohibited.

5. ACCEPTABLE USE

You agree not to use the Website or Products:

• For unlawful purposes
• To infringe intellectual property
• To upload malware or harmful software
• To engage in fraud or deception
• To distribute hateful, obscene, or defamatory content
• To collect personal data unlawfully

6. AFFILIATE MARKETING & ADVERTISING

The Company may participate in affiliate marketing and advertising in compliance with FTC guidelines. Any compensation received does not affect product integrity or pricing transparency.

7. PRIVACY

Your use of the Website is also governed by our Privacy Policy. By using the Website, you consent to the collection and use of information as outlined therein.

8. ASSUMPTION OF RISK

All products and services are provided for cosmetic and informational purposes only.

Purchases and use are made at your own risk.

No information on this Website constitutes medical, legal, or financial advice.

9. SALES & PRODUCT INFORMATION

We strive for accuracy, but do not guarantee that descriptions, images, or information are error-free. Products are purchased at your own risk.

10. SHIPPING, RETURNS & REFUNDS

Shipping, delivery, and refund terms are governed by our Shipping & Returns Policy.

ALL SALES ARE FINAL.

No refunds, returns, or exchanges — including wholesale, kits, and cosmetic ingredients.

11. SECURITY & REVERSE ENGINEERING

You agree not to:

• Reverse engineer Website code
• Bypass security features
• Attempt unauthorized access

12. DATA LOSS

You acknowledge that use of the Website is at your own risk. The Company is not responsible for data loss or account security breaches beyond reasonable control.

13. INDEMNIFICATION

You agree to indemnify and hold harmless Shantell’s Natural Hair LLC, its owners, employees, and affiliates from all claims, damages, liabilities, and legal fees arising from your use or misuse of the Website or Products.

14. SPAM POLICY

Use of the Website or services for spam or mass unsolicited communications is strictly prohibited.

15. THIRD-PARTY LINKS

We are not responsible for content, policies, or damages related to third-party websites linked on our Website.

16. MODIFICATIONS

We reserve the right to modify this Agreement at any time. Continued use constitutes acceptance of updated terms.

17. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between you and the Company and supersedes all prior agreements.

18. SERVICE INTERRUPTIONS

We are not liable for temporary interruptions due to maintenance, outages, or unforeseen events.

19. TERMINATION

We may suspend or terminate access for violations of this Agreement. Certain provisions survive termination.

20. NO WARRANTIES

Products and services are provided “AS IS” without warranties of any kind.

21. LIMITATION OF LIABILITY

Maximum liability is limited to the greater of:

• $100 USD, or
• The amount paid in the previous six (6) months

22. GOVERNING LAW & ARBITRATION

This Agreement is governed by the laws of the District of Columbia.

Disputes shall be resolved through binding arbitration in Washington, D.C., except for intellectual property matters.

23. JOBS & CONTRACTORS

Employment or contractor opportunities will be posted on the Website. All hires are governed by signed agreements.

24. SAFETY & ALLERGY DISCLAIMER

Products contain natural oils, butters, fragrances, nuts, seeds, and fruit derivatives.

• Perform a patch test before use
• Discontinue if irritation occurs
• Consult a healthcare professional if pregnant

Products are cosmetic only and not FDA-approved (as not required). Use is at your own risk.

25. CHECKOUT AGREEMENT

By completing checkout, you agree to:

• These Terms & Conditions
• Shipping & Returns Policy
• Privacy Policy
• Disclaimer

🚫 IMPORTANT WARNINGS

• DO NOT EAT PRODUCTS
• DO NOT USE IN EYES
• KEEP OUT OF REACH OF CHILDREN
• USE AT YOUR OWN RISK

💖 Thank you for supporting Shantell’s Natural Hair.

LOVE,

Shantell’s Natural Hair