SHIPPING & RETURNS POLICY

Shantell’s Natural Hair

Effective Date: January 1, 2026

Websites Covered:

• www.Shantellsnaturalhair.com
• www.Shantellsnaturalhair.net

Shantell’s Natural Hair LLC (“Company,” “we,” “us,” or “our”) is a limited liability company organized under the laws of the District of Columbia. This Shipping & Returns Policy applies to all purchases made through our Website.

For questions, please contact:

📧 Shantellsnaturalhairllc@gmail.com

1. PRODUCTS WE SELL

Shantell’s Natural Hair offers:

• Hair and skincare products
• Lip gloss base and cosmetic ingredients
• Lip gloss syringe starter kits
• Kids lip gloss kits
• Cosmetic containers and supplies
• Digital products, courses, and services

2. ORDER CONFIRMATION

After placing an order, you will receive a confirmation email with your order details.

• Please check your Spam/Junk folder if you do not see it
• Contact us if you do not receive confirmation within a reasonable time

3. PROCESSING TIMES

• Retail Orders: 2–4 business days
• Wholesale Orders: 3–10 business days
• Digital Orders: Delivered via email within 3–4 hours

Processing times may be extended during high-volume periods. If delays occur, you will be notified by email.

4. SHIPPING LOCATIONS

We currently ship to:

• United States
• Canada
• United Kingdom
• Australia
• Japan

5. SHIPPING METHODS & DELIVERY TIMES

Orders are shipped via USPS, UPS, or FedEx.

Estimated delivery times (after processing):

• U.S. Orders: 3–7 business days
• International Orders: 3–12 business days

Shipping fees and applicable taxes are calculated at checkout.

6. SHIPPING FEES

• Shipping and handling fees are non-refundable
• Shipping costs vary based on destination, order size, and selected shipping option
• We are not responsible for carrier delays once an order is in transit

7. TRACKING & DELIVERY

Once shipped, a tracking number will be emailed to you.

• Use the tracking number to monitor delivery status
• We are not liable for lost or stolen packages once tracking shows “Delivered”
• Customers are responsible for entering a complete and accurate shipping address

8. SHIPPING CONDITIONS

• We are not responsible for packages opened, delayed, damaged, or mishandled by the shipping carrier
• If products melt during transit, allow them to cool at room temperature or place them in a cool, dry area or refrigerator

9. RETURNS, REFUNDS & EXCHANGES

ALL SALES ARE FINAL

• NO REFUNDS
• NO RETURNS
• NO EXCHANGES

This applies to:

• All cosmetic products
• Starter kits and cosmetic ingredients
• Lip gloss base and kits
• Wholesale orders
• Services
• Digital products and courses

Refunds are issued only if an order is canceled by us before shipment or in the event of a duplicate charge caused by a system error.

🚫 ALL SALES FINAL – COSMETICS & PERSONAL CARE

Due to hygiene and safety reasons, ALL cosmetic and personal care products are FINAL SALE.

This includes, but is not limited to:

• Lip glosses (clear, pink, tinted)
• Lip gloss kits & cosmetic kits
• Wholesale lip glosses
• Haircare products
• Skincare products
• Body butters
• Hair growth oils
• Any cosmetic, beauty, or personal care item

Once an item has been purchased, no refunds, returns, or exchanges are accepted.

📦 DAMAGED OR MISSING ITEMS (REPLACEMENT ONLY)

If an item arrives damaged or missing from your order:

• We offer REPLACEMENT ONLY
• Refunds will not be issued for damaged or missing items

Requirements:

• Claim must be submitted within 24 hours of delivery
• Clear photo and/or video proof is required
• Packaging and item condition must be shown clearly

🔍 INVESTIGATION POLICY (IMPORTANT)

All damaged or missing item claims are subject to a thorough internal investigation before any replacement is approved.

This may include:

• Reviewing order records
• Reviewing packing photos/videos
• Reviewing shipment details
• Verifying claim accuracy

False or unverified claims will be denied.

🚫 NON-ELIGIBLE CLAIMS

The following do NOT qualify for refunds or replacements:

• Buyer’s remorse
• Misunderstanding of product color, scent, texture, or size
• Natural variations due to handcrafted formulation
• Improper storage after delivery (heat, moisture, contamination)
• Used, opened, or tampered products
• Claims submitted outside the 24-hour window

🧴 PRODUCT VARIATION DISCLOSURE

All products are handcrafted using cosmetic ingredients.

Natural variations in:

• Color
• Scent
• Texture
• Clarity

are normal and expected and do not indicate defects, spoilage, or mold.

🛍️ POP-UP & IN-PERSON SALES

All pop-up, event, and in-person purchases are FINAL SALE.

Please inspect items before purchase.

⚖️ POLICY AGREEMENT

By purchasing from Shantell’s Natural Hair, you acknowledge and agree to this Refund & Return Policy in full.

📌 SHORT VERSION (FOR SIGNS, RECEIPTS, PINNED COMMENTS)

ALL COSMETIC SALES ARE FINAL.

Due to hygiene and safety reasons, no refunds or returns are accepted.

Damaged or missing items may be replaced (not refunded) with proof submitted within 24 hours.

All claims are subject to investigation.

10. DISCOUNT CODES

Discount codes do not apply to:

• Wholesale orders
• Lip gloss base
• Starter kits
• Kids lip gloss kits
• Any bulk or wholesale products

Unless explicitly stated in writing.

11. WHOLESALE ORDERS

Wholesale orders:

• Require additional processing time
• Are final sale
• Are subject to availability and confirmation

12. ALLERGY & SAFETY DISCLAIMER

Our products contain natural oils, butters, fragrances, and ingredients derived from nuts, seeds, and fruits.

• Always read product labels carefully
• Perform a patch test before full use
• Discontinue use if irritation occurs
• Consult a healthcare professional if pregnant or if you have known allergies

Everyone reacts differently to cosmetic products. By purchasing and using our products, you acknowledge that you do so at your own risk.

Our products are not intended to diagnose, treat, cure, or prevent any disease and are not a substitute for medical advice.

Shantell’s Natural Hair products have not been evaluated by the FDA. The FDA does not require cosmetic products to be FDA-approved prior to sale. We conduct internal testing and maintain strict production standards to ensure product quality and safety.

13. PRODUCT USE WARNINGS

• DO NOT EAT OUR PRODUCTS
• DO NOT PUT PRODUCTS IN OR NEAR EYES
• KEEP OUT OF REACH OF CHILDREN
• USE PRODUCTS AT YOUR OWN RISK

14. EMPLOYMENT & CONTRACTORS

If you are hired or engaged as an independent contractor by Shantell’s Natural Hair, all terms are governed by the contract you sign.

15. AGREEMENT TO POLICIES

By completing checkout, you confirm that you have read and agreed to:

• Terms & Conditions
• Privacy Policy
• Shipping & Returns Policy
• Disclaimer
• All posted safety warnings

💖 Thank You

Thank you for supporting Shantell’s Natural Hair. We appreciate your business and your trust in our brand.

LOVE,

Shantell’s Natural Hair